If there’s one thing that all businesses will strive for, it’s leads. After all, customers keep them going! However, there might come a time when you find it hard to reach out to the right customers. Tastes change, as do markets, and over time, you are going to need to be careful to meet up […]
If there’s one thing that all businesses will strive for, it’s leads. After all, customers keep them going! However, there might come a time when you find it hard to reach out to the right customers. Tastes change, as do markets, and over time, you are going to need to be careful to meet up to modern demands. But how easily can you do this while still appealing to current callers and clients?
One of the best things you can do, of course, is increase your availability. As it stands, you will likely be striving to answer as many incoming calls as possible. After all, you never know which calls are going to land you that next big contract! Beyond this, if you don’t have enough capability to answer the calls that are coming into your centre, you might be letting more than a few customers down.
Therefore – are you really doing enough to capture those important calls? All customer calls are important – but when it comes to the big lead-building contacts, you really shouldn’t be missing a beat. Let’s consider why call answering services might give you the answer you’re looking for – when it comes to increasing your incoming handling capacity.
Do you have enough capacity for demand?
As a small business, it is perhaps likely that you only have a small incoming call centre set up. This means that you might only be able to field so many calls and queries each day. You might be restricted by the number of phone hardware you have available. Or, you might only have a few team members available who can actually handle your incoming calls.
Therefore, it makes sense to expand. Otherwise, you could be missing out on some very important calls! None of us really know what the calls coming into our centres are going to be until we answer them. Therefore, you must make sure to expand your capacity if you have any chance of growing your business in the months and years to come.
One of the easiest ways to do this – if not the easiest way – is to set up a call answering service. This means that when people call your business and you are unavailable, an off-site team will take your calls for you, as well as take messages. Therefore, your customers aren’t left disappointed, and what’s more, you’re able to capture as much interest as possible.
Should you just employ more staff?
It’s tempting to just increase the size of your office, the number of phones you have available, or to just set on more staff. After all, isn’t this going to be quicker, easier, and cheaper? Not at all – on any of those counts.
When you start taking on more staff, you’ll find that you need to pay not only for wages, but pension matching contributions, employee benefits and more besides. You’ll also find that you need to pay them for set hours no matter what they do. Therefore, there might be periods where you find that you are paying them for nothing at all – when there are down periods in the call centre, for example!
Let’s also talk about how much it will actually cost to extend your call centre. Setting up new telephones is costly enough, but freeing up space in your office, or even setting up a new office altogether, is going to cost you hugely in the long run. There are not just upfront costs, but maintenance fees, too!
Therefore, as time goes by, extending your call centre is going to be pretty costly. It might seem easy enough to do at first, but over time, as you are actively trying to run your company, you will likely find that there are more flexible ways you can keep things running.
Choosing a telephone answering service
In a day and age where more and more businesses are taking advantage of outsourcing work and roles to professionals outside of their main HQ, it makes perfect sense to look at outsourcing your incoming calls, too. With Call Center, you can set up a flexible incoming calls package as your wish. This means that you can pay trained call handling professionals to answer queries and take messages for you as much or as little as you want.
Think about the long term benefits! Not only does this mean that you take strain off your current call centre, it also means that you can continue driving more calls and connections into your business. It means that you can keep receiving those really important calls while driving for more and more over time. That’s not only saving you money in the first instance, it’s helping you to build revenue, too.
Not only that, but your customers will be happy, too! That’s because instead of facing a queue to speak to someone, or having to leave a message via voicemail, they can actually speak to someone who can take a message and who will relay it to you, the business. This means that they can be sure they will get a call back. It gives them extra confidence as you offer a professional sheen, and that you genuinely care about your callers.
Therefore, it’s a win-win situation. Add in the fact that call answering with Call Center is flexible to your budget, and you have a service standard that competes hugely with the mainstream options on the market.
Get set up, today
It’s time to start making incoming calls more flexible. Don’t waste money on employing extra staff or extending your call centre. Set up a flexible package with a team who will be happy to manage all of your messages and incoming demands as you wish.
Don’t miss out on a single one of those important calls and queries. If you want to grow your business, it’s time that you made things easier on your customers, and easier on your budget. Get in touch with Call Center today to learn more about how we can help you grow and evolve your enterprise.