According to NewVoice, 25% of callers give up and move onto another company if they’re placed on hold for too long. And 75% of people believe that calling is the best way to get a quick reaction. This alone shows how we as people have become increasingly impatient and with 1000’s of other options out […]
According to NewVoice, 25% of callers give up and move onto another company if they’re placed on hold for too long. And 75% of people believe that calling is the best way to get a quick reaction. This alone shows how we as people have become increasingly impatient and with 1000’s of other options out there you need your calls picked up straight away to avoid Mr & Miss Impatient going elsewhere. As you can impinge – there aren’t many companies that can afford to let their customer’s calls go unanswered or to voicemail.
Using a live telephone answering service to pick up your overflow calls will enhance your professional image by having each call answered up quickly and politely in your company name. The more efficiently that your calls are answered and customers feel a live interaction, the less likely they are to move and enquire with another company.
Call answering services can be beneficial for both small and large businesses. For example, if you’re busy running the day-to-day tasks, driving, on-site or even up a ladder then having your calls answered by someone who isn’t distracted is even more important – as every call counts. If you’re a larger business you can use an answering service as an ‘insurance policy’ in case all of your agents are busy taking other calls and you don’t want to keep customers in a queue or let them go to voicemail.
Just a few of the many benefits to an answering service…
• Cost Savings – Using a telephone answering service to handle either the occasional call or even all the overflow calls your current agents can’t quite get to could increase your company income by £1,000’s. And all without the expense of hiring additional full or part time staff, meaning you can focus on other tasks.
• No Missed Opportunities – All your business calls are answered, so no opportunities are missed.
• No Lost Numbers – If you’re busy out and about doing the normal day-to-day tasks whilst trying to jot a customer’s numbers down it can be almost impossible. Having a professional answer the phone without any of life’s normal distractions is the best way to ensure contact numbers and information is taken correctly.